FAQ – Frequently Asked Questions

🛒 Orders & Shipping

When will my order ship?
We dispatch orders within 1–2 working days. You'll receive a tracking number by email as soon as your order ships.

How long does delivery take?
Delivery typically takes 2–5 working days depending on your location.

Which couriers do you use?
We partner with trusted South African courier companies to ensure fast and safe delivery.

How can I track my order?
You’ll receive a tracking number by email once your order has been dispatched.

🔄 Returns & Exchanges

Can I return a product?
Yes! We accept returns within 7 days of delivery for unused, undamaged products in their original packaging.

How do I start a return?
Email us at hello@aegishomewares.com with your order number and reason for return. We’ll guide you through the process.

Are returns free?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty.

💬 Product Questions

Are your cast iron products pre-seasoned?
Our enamel-coated cast iron cookware does not require seasoning. Traditional cast iron (like Potjie pots) is oil-cured and ready for use.

Can I use your cookware on induction stoves?
Yes! All our cast iron cookware is compatible with gas, electric, ceramic, and induction stovetops.

Are bamboo boards dishwasher safe?
No. We recommend hand washing bamboo products and drying immediately to maintain durability.

🔥 Care Instructions

How do I clean cast iron cookware?
Hand wash with warm water and dry thoroughly. Lightly oil raw cast iron after cleaning to prevent rust.

How should I care for bamboo items?
Wash with mild soap and water. Dry immediately. Occasionally apply food-safe mineral oil to keep bamboo nourished.

💳 Payments & Security

What payment methods do you accept?
We accept all major credit cards, debit cards, PayFast, and instant EFT.

Is your checkout secure?
Yes. We use encrypted payment gateways to protect your information.

📦 Other Questions

Do you offer bulk or corporate orders?
Yes! Please contact us at hello@aegishomewares.com for bulk order inquiries.

Where are you based?
We’re proudly based in South Africa and deliver nationwide.

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